FAQs

EMAIL

How many emails can I send?

You can send unlimited emails. 

If I already have a list of email addresses, can I upload them into my account?

Yes, in fact we can do it for you. We will complete the transfer in less than 1 working day. Please note that we only accept email addresses of people that have specifically requested information directly from you.

LEAD GENERATION PAGES

What are lead generation pages?

Lead generation pages are pages that are designed with the goal of obtaining a reader's email address. In exchange, typically authors will give away a free book or the first chapter of a book.

How many lead generation pages can I have in my account?

You are allowed an unlimited number of lead generation pages. The more you create, the better you can identify and learn what is working, and then grow your following even more.

PROFILE PAGES

Am I required to have a profile page?

No, it is not required. However we do recommend that you fill it out as complete as you can. It only takes a few minutes and it will make the marketing we are doing for you more effective.

Can I use my affiliate codes?

Yes, when adding your books you can use your affiliate links.

READER MARKETING

Do you really advertise for me, for no additional cost?

Yes. We dedicate at least $1 a month, per paid author account, to be put into our pool of marketing dollars that specifically goes to marketing the books on Author Reach. We have vast experience and a large amount of data to be able to make that $1 go a long way each month.

What is the main goal of your marketing spend?

Our primary goal is to help you grow your following and sell books. Typically the marketing money is best spent advertising the bargain books and free books you set up in exchange for an email address.

PRICING

How are you able to keep your costs low?

All the tools we provide are specific to authors' needs. Because of that, we are able to eliminate (and not charge for!) all the unnecessary features that authors don't need.

Can I cancel at any time?

Yes. You can cancel at any time and you will not be charged any additional fees.

OTHER

How do you decide your ranking of books and authors on your category pages?

We have a proprietary algorithm that takes many statistics into account so that we can provide readers an easy way to find books and authors they will find interesting. The main goal of our algorithm is to rank book and authors by popularity. Overall rankings look at statistics across a long timeline but also put more emphasis on more recent statistics so that even new authors have a fair chance of reaching the top.

STILL HAVE QUESTIONS?

Sign up for our next webinar to get a full tour of Author Reach from Kathleen. She heads up our customer relations team and she is the best. She will walk you through everything Author Reach can do for you and answer questions.

You can also contact us here.